Shipping policy
Current Processing Time: 2-3 weeks
Final Holiday Ordering Deadline: November 19th
When can I expect my order to ship and arrive?
Current Processing Time: 2-3 weeks
Canada Post is currently experiencing higher-than-average volumes due to COVID-19. We cannot say for sure when your package will arrive. Delivery time will vary depending on your region and the shipping method chosen. Please note that turnaround times may be longer during launches due to the high volume of orders received.
PLEASE NOTE: If you select *UNTRACKED* shipping, WILD HEART is not responsible for any lost or stolen packages, nor will replace any missing orders if this option is chosen. By selecting this shipping method, you acknowledge this and you accept all risk.
We are currently offering:
CANADA
- $5 *UNTRACKED* Letter Mail Shipping via Canada Post (for qualifying orders)
- *TRACKED* Parcel Shipping via Canada Post
PLEASE NOTE: If you do not select tracked shipping, we have no way of knowing your package's location or estimated delivery time once it is in the hands of Canada Post. Canada Post is experiencing long delays due to COVID-19 and an increase in online shopping, so please expect some delays.
USA
- Small Packet USA Air *UNTRACKED*
- Tracked Packet USA *TRACKED*
Is local pick up available?
Due to the Stay-At-Home Order, we are not currently offering local pick up.
Do you ship internationally?
We only offer shipping to Canada and the USA at this time.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 30 days of receiving your shipping confirmation email, please contact us at hello@shopwildheart.ca with your name and order number, and we will look into it for you.
My order arrived and the contents are damaged. What do I do?
In the event that your order arrives damaged in any way, please email us as soon as possible at hello@shopwildheart.ca with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.If you have any further questions, please don't hesitate to contact us at hello@shopwildheart.ca.
