FAQ

COVID-19 Safety Procedures

All products are prepared in a clean and sanitary work environment. All products and orders are prepared by Alana, including regular hand washing and sanitizing of the work space.

When can I expect my order to ship and arrive? 

We do our very best to have orders processed and shipped within 2-3 weeks of being placed. Delivery time will vary depending on your region and the shipping method chosen. Please note that turnaround times may be longer during launches of new collections and sales due to the high volume of orders received. 

We currently offer two shipping options. First, we can ship your package via regular letter mail if it is within the weight and size limits for shipping oversized mailers as determined by Canada Post and USPS. It is a low flat-rate, and does not include tracking. Please note that WILD•HEART is not liable for any delays or missing packages, and will not replace lost packages. The other shipping option includes tracking via Canada Post and USPS. Upon fulfillment of your order, your tracking number will be e-mailed to you.

*If you require a rush on your order, please leave us a note to seller or send us an e-mail with your order number and details.*

See our shipping policy for more information.

Is local pick up available? 

We do not offer local pick up at this time.

Do you ship internationally? 

We only offer shipping to Canada and the USA at this time.

See our shipping policy for more information.

How do I know what size to order?

Wild Heart Bracelet Sizing Chart

The best way to measure your wrist is to wrap a measuring tape around your wrist and make note of the size. For a snug fit, use your exact measurements or add 0.25 inches. For a looser fit, add 0.5 inches. If you do not have a measuring tape, you can use a string and measure it up against a ruler. Counting beads of another bracelet is not an accurate way of measuring.

Don't have a ruler? We've got you covered! Download our PDF ruler here.

Restringing Fee
If you have ordered the incorrect size bracelet, we will resize it for you for a fee of $5 CAD per bracelet plus shipping. Please email us at hello@shopwildheart.ca and we will provide you with an emailed invoice and mailing instructions (you will be responsible for the cost of shipping the bracelet to be fixed). To avoid incorrect sizing, please refer to our sizing instructions.

HELP! I made a mistake on my order. Am I able to make changes?

We are able to make changes to your order within 48 hours of your order being placed. Please make sure you email us with your name and order number as soon as you can. Items are made-to-order, so we need to know about changes as soon as possible.

How do I care for my WILD•HEART accessories? 

Product care of all items can be found within the individual listing of the product. Go to our SHOP section and find your product to see care and washing instructions.

Do you have any current discount codes?

Want a #wildheart bracelet stack? You can save 10% on four or more gemstone, glass bead, or seed bead bracelets with code GETYOURSTACKON.

Follow along with us on Instagram at hello@shopwildheart.ca for the latest updates on any active promotions.

Do you accept returns or exchanges?

Due to the handmade nature of our products, all items are final sale. We do not accept returns on any opened and worn merchandise. However, if you have any questions or concerns about your order, please do not hesitate to contact us by e-mail at hello@shopwildheart.ca.

See our refund policy more information.

Do you do collaborations with influencers or photographers?

We do! We sincerely appreciate your interest in working with us, however please note that we have very limited spots available each year and do not take on collaborations often. You can apply to be a WILD HEART Brand Ambassador here.

Do you wholesale?

Absolutely! If you are interested in carrying WILD HEART products in your store, please fill out the following form. We will be in contact with more information.

What is the best way to get in touch with you? 

You can contact us via e-mail at hello@shopwildheart.ca, or through our website's contact form. While we can also receive Direct Messages through Instagram, it is not our preferred method of communication. Please note that while we do our best to return each message within 24-48 hours, we may be slower to respond to any messages beyond regular business day hours. Thank you so much for your understanding!

DISCLAIMER

  • Beads may vary slightly in colour on each bracelet
  • Jewelry may contain small parts that may pose as a chocking hazard
  • Bead bracelets are not suitable for children under the age of 5